The philosophy of Collette is that a project does not start when an order
is received, nor stops when the equipment is delivered. At Collette we want to
support our customers from the first moment a need for new equipment becomes
clear, and all through the life cycle of the equipment. Therefore, an extensive
service - or Customer Care - programme is available.
We can offer you
support in the following areas:
After Sales Support
In the line of Collette's
philosophy of customer care, a team of very experienced service engineers is at
your disposal to assist you with the initial start-up of the machine.
The customer service department is also responsible for providing
technical assistance for any problem occurring after the machine has been
installed in your premises, as well as the delivery of spare parts, replacement
parts and additional orders.
More in detail, the service department is
capable of providing following types of customer support:
- over the phone technical support and troubleshooting
- Modem support to PLC / SLC interfaces
- NIST traceable calibration services both in-house and at the customer's
facility
- Repair part research / identification
- Field retrofits and upgrades
- Field installation assistance / start-up / calibration
- Validation support
- For requests for spare parts, please download the following form in the
language of your choice, fill it in and send it to the customer service
department: English, German, French, Dutch.
If you have another question for the customer service department, you can
contact them on the following E-mail: customerservice@collette.be