GEA Lyophil's Service programme
Comprehensive services as installation and commissioning for freeze dryers
(lyophilizers) and ALUS (Automatic Loading and Unloading Systems) for the
pharmaceutical and biotech industries, as well as after sales service including
maintenance, training and spare parts.
Freeze dryer installation and commissioning
Bringing a freeze dryer chamber into a 2-storey building
GEA
Lyophil’s services do not end after the freeze dryer has left our works.
Depending on customers’ requirements our service engineers are at their site to
help install and commission the freeze drying equipment. Especially for
complete systems including ALUS and isolators a correct levelling is crucial.
Due to long lasting experience these experts can help to facilitate
installation and shorten the time to get the equipment running.
Keep your freeze dryer running -
After-Sales-Service
GEA Lyophil offers After-Sales-Service and
spare parts delivery worldwide. Our highly qualified service engineers are
trained to help you with installation and commissioning, to carry out
troubleshooting in case of emergency and to accomplish regular maintenance.
Our After Sales Services include:
• Maintenance Contracts
•
Maintenance plans
• Preventive Maintenance Services
• Spare parts
•
Training
Spare parts
Requiring superior
quality to grant a trouble-free operation of our freeze dryers, GEA Lyophil
only uses parts and components of well-known manufacturers, which have proven
their compliance and reliability with the pharmaceutical freeze drying
technology.
This does not only apply to the manufacturing of our freeze
dryers, but to the spare parts as well. GEA Lyophil has a stock of original
spare parts, which in case of an emergency can be shipped by overnight courier
in order to minimize downtimes.
For every freeze dryer, ALUS, isolator
or CIP-Skid leaving our works, GEA Lyophil offers a spare parts package
tailored specially to the equipment. In case of need the customer thus has a
necessary spare part at hands to carry out the repair.
Maintenance Contracts
Regularly preventive
maintenance helps to avoid unexpected downtimes. Therefore GEA Lyophil offers
maintenance contracts covering a service engineer’s visit every 6 or 12 months,
depending on the customer’s requirements. During these visits all wear parts
are exchanged and the function of all components is checked. A terminal plant
tests proves the trouble-free operation of the freeze dryer.
Training
It is not only a trouble-free functioning of
freeze dryers, that grants a smoothly running production process, but personnel
who are acquainted with their operation.
GEA Lyophil does not forget
the humans working with the equipment. Well-trained staff who know the freeze
drying process, the mechanical and the electrical function of the freeze dryer
and the necessary maintenance work is essential for the pharmaceutical
production process.
GEA Lyophil offers training programmes for
operators and maintenance personnel tailored to the customer’s requirements.
Based on the customer’s freeze dryer configuration these trainings cover design
and function of the main components, for example refrigeration skid, vacuum
pumps and control system as well as fundamentals of the freeze drying process.
Contact us:
Technical Customer Support:
Tel.+49 (0) 2233 6999 493
Spare Parts –
Maintenance – Service Engineer Visits – Training:
Tel. +49 (0)
2233 6999 230
Tel. +49 (0) 2233 6999 235
Tel. +49 (0) 2233 6999 484
Tel. +49 (0) 2233 6999 261