Your OEM (Original Equipment Manufacturer) Partner Provides the Life Cycle Support for your Pharmaceutical Processing Equipment. We serve our customers through our Global Network and by employing highly qualified customer service personnel to provide the parts, technical support and services ensuring reliability and optimal performance of your equipment.
In the line of GEA Pharma Systems philosophy of customer care, a team of very experienced service engineers is at your disposal to assist you with the initial start-up of the machine.
The customer service department is also responsible for providing technical assistance for any problem occurring after the machine has been installed in your premises, as well as the delivery of spare parts, replacement parts and additional orders.
More in detail, the service department is capable of providing following types of customer support:
- Over the phone technical support and troubleshooting
- Modem support to PLC / SLC interfaces
- NIST traceable calibration services both in-house and at the customer?s facility
- Repair part research / identification
- Field retrofits and upgrades
- Field installation assistance / start-up / calibration
- Validation support
- Customised evaluation of user requirements.
- In-house machine evaluation trials and process development.
- Full machine documentation including IQ/OQ test results and Software validation.
- Comprehensive project management.
- Factory acceptance testing and initial in-house training.
- Full on-site installation, start-up and commissioning.
- Detailed training programmes for operators and maintenance personnel.
- Technical support by phone and e-mail.
- On-site preventative maintenance and repair work.
- Spare part management.
- Multilingual telephone and on-site support.